Hosting & Support
We’re here to help & support you…
We have four different tiered hosting & support packages to cater for all requirements. If you have any questions then please call us on 0161 713 1700 or send us an email.
About our packages
- Want fast website hosting only, with SSL security? Choose our Pure package.
- Need regular support as well as hosting? Our Professional package is for you and comes with 1.5 hours per month.
- Want hosting, extended support and faster response times? Go for Premium and get 3 hours support each month.
- If you need security & peace of mind that your website is always in the best of health, our Platinum plan will let you sleep at night, you’ll get lightning-quick support, 4 hours of support and your site will always be up-to-date.
For bespoke and high-traffic hosting requirements or an increased number of support hours, please enquire.
I can get hosting for £10 a month or less from a cheaper web hosting company. Why are yours more expensive?
We host all websites on super-fast UK based servers, meaning your sites will load much faster than other, low-cost services. Google list page-speed as a ranking factor, so by hosting with us your rankings could be improved. As well as this, we regularly update all WordPress plugins & core software for you, meaning your site is always up-to-date. Having old plugins is a security risk, didn’t you know? Allowing Pixel Kicks to host your site gives us instantaneous access for support and gives you one port-of-call for any query or issue. You also get an SSL certificate and daily backups included as standard.
What’s the difference between your hosting plans, apart from the price?
Our Professional hosting plan gives you the same high-speed hosting as our Pure plan, with the addition of more webspace & unlimited bandwidth. More important though, you get 1.5 hours of support time each month, and you can use this time to get help with your website, CMS, SEO, social media – in fact anything you want. We’ll assist you over the phone, via email or with remote screen sharing software. You’ll get our expert support & advice when you need it most.
With our Premium plan you get 3 hours of support time each month, but you also get quicker response times from us. Call or email us whenever you need, and we’ll be on hand to help out as quick as we can. You also get increased webspace when compared to other packages.
Both our Professional and Premium plans come with regular WordPress core & essential plugin updates.
What do I get extra with the Platinum plan?
If you depend heavily on your website and want to make sure it’s always in the best of shape, this plan is for you. With this plan you get 4 hours of allocated support time per month, but you also benefit from:
- Our fastest “lightning” response time
- WordPress core & plugin updates updated each & every month
- A full security audit performed each month & summary emailed across to you
- A full website health report performed each & summary emailed across to you
We’ll also pro-actively suggest amendments and updates based on best practices, emerging technologies, and gathered website data.
What about e-mail addresses?
We would recommend your IT company or domain registrar take care of your e-mail addresses and e-mail hosting.
How is Website Hosting different to Domain Name registration?
When someone types your domain name in a browser, or clicks a link to your website, the domain name is translated into the IP address of your web hosting company’s computer. This typically high powered computer (server) is the hardware which securely holds (hosts) all of your websites files and data for 24/7 access. The domain name is simply a pointer or ‘postcode’ to make this link, which is why they are cheap as chips. You can usually pickup a .co.uk domain name for around £20 for a 2 year registration.
What if I don’t use my monthly support time?
Allocated support time on the Professional/Premium/Platinum packages all get carried over to a maximum of 3 months, so you can bank a good few hours for a larger update.