Hosting & Support
Bespoke, managed website hosting services
All websites we host are 100% cloud based, giving us the easy ability to scale them up or down depending on requirements.
Our technical team manage a suite of individual servers, making sure they’re not overloaded, and all optimised for performance. Our experience in hosting websites dates back to the late 90s, so you can rest assure your sites are safe with us.
We’re not your typical hosting company
We’re not the same as other hosting companies. Instead we’re an award-winning agency based in Manchester who has built websites, scaled them, marketed them, and as a result have over 20 years of industry experience.
We’ve managed high-traffic websites with huge peak visitor numbers and consistent traffic levels, so we know exactly how to handle the most testing of applications. We can build custom hosting solutions to suit you, or we have four different tiered hosting & support packages to cater for most requirements.
About our hosting packages
- Want fast website hosting only, with SSL security? Choose our Pure package.
- Need regular support as well as hosting? Our Professional package is for you and comes with 1.5 hours per month.
- Want hosting, extended support and faster response times? Go for Premium and get 3 hours support each month.
- If you need security & peace of mind that your website is always in the best of health, our Platinum plan will let you sleep at night, you’ll get lightning-quick support, 4 hours of support and your site will always be up-to-date.
For bespoke and high-traffic hosting requirements or an increased number of support hours, please enquire. If you have any questions then please call us on 0161 713 1700 or get in touch here.
Website hosting FAQ
I can get hosting for £10 a month or less from a cheaper web hosting company. Why are yours more expensive?
Put simply, we offer a bespoke managed service for clients that want the best.
We host all websites on super-fast UK based cloud servers, meaning your sites will load much faster than other, low-cost services. Google list page-speed as a ranking factor, so by hosting with us your rankings could be improved.
As well as this, we regularly update all WordPress plugins & core software for you, meaning your site is always up-to-date. Having old plugins is a security risk, didn’t you know?
Allowing Pixel Kicks to host your site gives us instantaneous access for support and gives you one port-of-call for any query or issue. You also get an SSL certificate and daily backups included as standard.
What’s the difference between your hosting plans, apart from the price?
Our Professional hosting plan gives you the same high-speed hosting as our Pure plan, with the addition of more webspace & unlimited bandwidth. More important though, you get 1.5 hours of support time each month, and you can use this time to get help with your website, CMS, SEO, social media – in fact anything you want. We’ll assist you over the phone, via email or with remote screen sharing software. You’ll get our expert support & advice when you need it most.
With our Premium plan you get 3 hours of support time each month, but you also get quicker response times from us. Call or email us whenever you need, and we’ll be on hand to help out as quick as we can. You also get increased webspace when compared to other packages.
Both our Professional and Premium plans come with regular WordPress core & essential plugin updates.
What do I get extra with the Platinum plan?
If you depend heavily on your website and want to make sure it’s always in the best of shape, this plan is for you. With this plan you get 4 hours of allocated support time per month, but you also benefit from:
- Our fastest “lightning” response time
- WordPress core & plugin updates updated each & every month
- A full security audit performed each month & summary emailed across to you
- A full website health report performed each & summary emailed across to you
We’ll also pro-actively suggest amendments and updates based on best practices, emerging technologies, and gathered website data.
What about e-mail addresses?
We would recommend your IT company or domain registrar take care of your e-mail addresses and email hosting.
How is website hosting different to domain name registration?
When someone types your domain name in a browser, or clicks a link to your website, the domain name is translated into the IP address of your web hosting company’s computer.
This typically high powered computer (server) is the hardware which securely holds (hosts) all of your websites files and data for 24/7 access. The domain name is simply a pointer or ‘postcode’ to make this link, which is why they are cheap as chips. You can usually pickup a .co.uk domain name for around £20 for a 2 year registration.
What if I don’t use my monthly support time?
Allocated support time on the Professional/Premium/Platinum packages all get carried over to a maximum of 3 months, so you can bank a good few hours for a larger update.