Hosting SLA & Technical Details

GOBACK

Hosting Status Portal

We use a server status porta at http://status.pixelkicks.co.uk/ which you can view for the latest up-time availability on any of our servers.

Pixel Kick’s Hosting Services

We use a combination of cloud and dedicated servers, spread over a series of different hosts, including Digital Ocean, AWS, UKFast, Rapidswitch. The majority of our servers are now 100% cloud based, and as such can be scaled up & down accordingly depending on requirements.

  • Our typical server stack consists of Linux Ubuntu & Plesk
  • Running PHP 7.3+ as an FPM application served by Apache
  • By standard we use Let’s Encrypt for all required SSL certicficates

For DNS records we use a combination of Cloudflare and UKFast.

Support & SLA Times

Depending on your support package, we offer different SLA times. See here for a selection of our most common hosting & support packages.

Disaster Recovery

All of our servers have their individual websites backed up on a daily basis, and a full snapshot of each server is taken weekly.  In the event of any server failure, websites can be restored within 24 hours from the last back up taken. Most servers are scheduled to run a full website backup at 2am GMT.

Please see below for individual platforms own SLA policies:

  • Digital Ocean
    DigitalOcean provides a 99.99% uptime SLA for both Droplets and block storage. For Digital Ocean’s full droplet policy, see here.
  • AWS
    Please see the following link for Amazon’s EC2 service level agreement.

 

Please contact us on 0161 713 1700 if you need any more information.

Regards,

Pixel Kicks Ltd.