Customer Support
If you’re a Pixel Kicks client and need help with your website, digital marketing campaigns or emails, please see the following information below.
If you’re not currently a client, please get in touch with us here.
Christmas Support 🎄
The office will close at 3pm on Wednesday 24 December 2025 and re-open at 9am on Friday 2 January 2026.
Technical Website Support
If you require emergency assistance on your website for a critical issue whilst the office is closed, please send an email to [email protected] or call us on 0161 713 1700.
Critical issues are defined as a website being down or completely non-transactional where customers cannot place orders. Anything outside of this criteria is not deemed as critical and will be addressed after the Christmas break.
For regular support with your website, please use Teamwork
Please raise a support ticket via your dedicated form on Teamwork and the team will respond to you as soon as they can.
For urgent requests, please call 0161 713 1700
If your request is urgent, please call our team on 0161 713 1700, and we will make sure your enquiry is dealt with at soon as possible.
